APPROVED SRA Board of
November 14, 2011
Recreation Association, Inc.
referred to as “SRA”)
TABLE OF CONTENTS
1.1 Membership Policy
1.2 Registration and Fee Policy
(revised July 4, 2017)
1.3 Refund Policy (added July 4,
1.4 Fees Subsidy Policy (formerly
2.1 Fair Play Policy
2.2 Conflict (Concern) Resolution
2.3 Sport Governance Policy
2.4 Amalgamation Policy
2.5 Transfers Policy
2.6 Ice Rental Policy
2.7 Tournament Policy (added July
2.8 Helmet Policy (revised Oct 10,
2017 formerly 2.7)
2.9 Heat and Humidity Policy
2.10 Bingo Policy (formerly 2.9)
3.3 Board of Directors
3.6 Conflict of Interest Policy
4.1 Budgeting Policy
4.2 Financial Reporting Policy
4.3 Cash Receipts Policy
4.4 Purchasing Policy
4.5 Fundraising Policy
4.6 Donations Policy
5.0 PHYSICAL PLANT AND OPERATIONS
5.1 Hours of Operation
5.2 Respectful Environment Policy
5.3 Fire Safety Policy
5.4 Safety & Risk Management
5.5 Lost and Found Policy
5.6 Key Control Policy
5.7 Smoking Policy
5.8 Lending Equipment and Furniture
5.9 Uniforms Policy
5.10 Food Services Policy
5.11 Socials Policy
5.12 Room Usage Policy
5.13 Parking Policy
6.0 HARASSMENT POLICY
Recreation Association, Inc.
SRA serves the Southdale
catchment area of the City of Winnipeg by providing a wide range of
recreational, leisure and sporting activities. It partners with many other
agencies and organizations including other community clubs, area sport
organizations, provincial sport governing bodies, senior’s agencies, local
recreational groups, local businesses and many others to provide these
activities. Working together with partners in our community is a cornerstone to
successful program delivery. Maintaining effective working relationships with
our partners is an ongoing responsibility of all volunteers and staff of the
1.1 Membership Policy
You are a member of SRA if
you live within the catchment area for the SRA as set from time to time by the
City of Winnipeg. Members may attend and vote at annual and special meetings of
If you live outside the
catchment area, you may apply to the SRA Board of Directors to become an
“Associate Member”. Associate Membership status is designated on a case by case
basis usually related to unique needs of the applicant.
1.2 Registration and Fee Policy (Revised July 4, 2017)
registration fees are set by the convenor, sport association and/or General
Administrator. All program registration
fees are subject to approval by the Board of Directors prior to publication.
All other fees, as listed
below, are reviewed annually by the Board of Directors in consulatation with
management. Other annual fees to support
major capital improvements, expansions and other extraordinary costs may also
be set by the Board as part of registration fees as required.
Laker Admin Fees are
assigned per participant for each registered activity. The Laker Admin Fee is also applicable to
participants in amalgamated sport associations or those entering a tryout
process for elite teams. Laker Admin
Fees are used for the maintenance of SRA facilities, including administrative
fees, and are not a direct proceed to the registered activity.
Volunteer fees, or other
related sport fees, may be assigned as required by the convenor and/or General
Late fees are charged for
registrations received after the registration period closes.
All fees must be paid within
7 days of the registration period closure. Any fees not paid by this time will result in a late fee being
applied. Payment not received within 14
days will result in withdrawal from the activity.
1.3 Refund Policy (Revised Jan 9,
Laker Admin Fees, Late Fees
and other annual fees as mentioned above are non-refundable. Volunteer fees are refundable until the start
of the season.
Request to cancel a
registration within the registration period will result in full refund
of the sport/program registration fees.
Request to cancel a
registration within 14 days of the registration period closure will
result in a 75% refund of the sport/program registration fees.
Request to cancel a
registration after 14 days post registration period closure or at the
commencement of the season will result in no refund.
Exception to this policy
may be considered by the General Administrator if a program is at full capacity
and there is a participant on a waiting list to fill the vacancy. Other extenuating circumstances may be
considered by the General Administrator and/or Board of Directors.
1.4 Fee Subsidy
SRA policy is to support
our children to stay healthy and active and be able to participate and engage
in physical activity. Our goal is to give any and all children interested
in sport and recreational programming an opportunity to play.
SRA Board of Directors assist families to participate in SRA sports and
activities based on need and available resources. Families are encouraged to contact
the SRA General Manager in confidence.
Below are various
organizations and links for available subsidies, funding and scholarships. SRA General Manager will work with families to
help meet their needs.
KidSport™ provides support to children in order to remove financial barriers
that prevent them from playing organized sport. KidSport™ Canada is a national
not-for-profit organization that provides financial assistance for registration
fees and equipment to kids aged 18 and under. Through a confidential
application process KidSport™ provides grants so they can play a season of
How To Apply
Application deadlines for all regions are April 30th and October 15th of each
year. Winnipeg Region also has an additional application deadline of July 15th.
Please visit the KidSport™ website for more information! www.kidsportcanada.ca
General Council of Winnipeg Community
The GCWCC was established in 1971 and consists of a volunteer board comprised
of an elected Executive Committee, a Representative Board where members are
appointed by each of the five District Centre Boards, a representative of the
City of Winnipeg, Community Services Department, and the Winnipeg Minor Hockey
Originally the GCWCC was formed to promote and encourage cooperation and communication
among the community centres and city administration, and to provide a central
council for the exchange of ideas and consider solutions to common problems.
Over the past decade the GCWCC has experienced changes in their mandate and the
responsibilities of the Council have increased dramatically in such areas as
leadership development, developing policy statements on all aspects of the
operation of community centres, as well as being responsible to administer both
Municipal and Provincial grant funding through the programs you will find on their
Visit the G.C.W.C.C website
for more information and to access the Program Subsidy Form: www.gcwcc.mb.ca
Canadian Tire Jumpstart is dedicated to removing barriers, so children can
participate in organized sport and recreation. Canadian Tire Jump Start
gets kids in the game by covering the costs of equipment, registration and/or
transportation. Canadian Tire Jump Start also lends support to unique
initiatives aimed at increasing access to sport and recreation programs.
How to Apply
Applications for assistance can be submitted from Jan. 15 – June 1 for
spring/summer programs, and from July 1 – Nov. 15 for fall/winter programs.
- Contact 1-877-616-6600. Be prepared to provide
contact information and the details of the sport or recreational activity your
child would like to participate in.
- All information is forwarded to your local Canadian
Tire Jumpstart chapter for review.
- Applicants will be contacted if they are approved
or if further information is required.
- All information received is kept confidential.
- The Canadian Tire Jumpstart program provides grants
up to a maximum of $300 per qualifying child per session (i.e., spring/summer,
fall/winter). Grants are provided directly to the non-profit or charitable
organization coordinating the sport or recreational activity on behalf of the
qualifying child. Since each child’s financial needs are unique, Canadian Tire
Jumpstart’s contribution can be made for equipment, registration or
- All approvals are the sole discretion of the local
Canadian Tire Jumpstart chapter and designated Canadian Tire Jumpstart
2.1 Fair Play Policy
SRA is committed to providing a Fair Play sporting environment in which
all individuals involved are treated with dignity and respect. Every
participant’s experience should be positive; all participants should have an
opportunity to contribute and every participant should experience
success. Our sports programs encourage participation in the joy of the
sport and the learning of good sportsmanship.
In order to keep sport fun for all, the Fair Play policy emphasizes the
Athletes need to support their teammates’ efforts and to respect their
coaches, the officials, and their opponents. Athletes need to harness
their energy into a committed willingness to come consistently and focus and
work hard in practice and games.
Families need to support their sons or daughters by helping them attend
a high percentage of all practices and games, and in a timely manner.
They need to encourage their children and respect referees, opponent, coaches,
Coaches must guide the young athletes in their charge to move forward in
fitness, skill, and understanding of sport. Coaches must develop the
players’ appreciation for teamwork and ensure that all athletes have the
opportunity to contribute to their team’s performance. They need to lead
the way in acting respectfully towards referees, opponents, players, and
parents at all times.
SRA believes in catering to the needs of all children and young people,
from beginners to the most proficient. Special provisions may be required
for children and young people who are disadvantaged or whose participation is
limited for any reason.
SRA has a zero tolerance policy regarding harassment: generally defined
as comment, conduct, or gesture directed toward an individual or group of
individuals, which is insulting, intimidating, humiliating, malicious,
degrading, or offensive (see also Harassment Policy).
A successful season can be measured by the amount the athletes move forward, by
the quality of their effort, by their commitment to their team, and by their
joy in participating. Wins and losses fall where they may, but hopefully
they’ve learned to love to be active.
Keep sport fun – it’s why we do it!
2.2 Conflict (Concern) Resolution Policy
Conflicts related to Sports
SRA’s goals include ensuring the optimal experience
for all participants. Handbooks are available from the SRA office for
many of the individual governing sports bodies that describe in some detail how
the sport is operated.
When a concern
arises, the following steps are to be followed
1. Participants/parents should approach the
coach/manager first in a calm, respectful manner. Coaches/managers are
volunteers doing the best they can and would like nothing better than to ensure
everyone enjoys their participation to the fullest.
2. If the situation remains unresolved, approach the Convener
responsible for that sport with a brief written detail of the concern.
The Convener will review the submission, contact all parties involved, suggest
a remedy and if necessary, make recommendations or obtain an opinion from his/her
Director and if appropriate, the SRA Board. The Convener will respond to
the concerned individual within 14 days of receipt of a written concern.
This response will confirm receipt of the inquiry and provide a timeline for a formal
response with respect to the inquiry. The Convener will provide the SRA
office with copies of the written concern and his or her response made within
14 days. The SRA office will maintain these communications in the
3. If the situation and/or suggested remedy remain
unsatisfactory, the individual is welcome to address the SRA Board
directly. Contact the general office in writing at least 7 days prior to
a regular SRA Board meeting to be put on the agenda for the next available meeting.
Check with the office for the next meeting time. The Board will hear the
submission, conduct an investigation if necessary and make recommendations with
respect to the issue that are binding and final.
The process outlined above applies to all tiered
sports such as baseball, softball, hockey, ringette, basketball, and indoor and
outdoor soccer. It does NOT apply to premier leagues or teams run by
organizing bodies, or Provincial authorities. Such "elite"
programs have their own protocols for governance and the Board recommends that
you carefully review such protocols before registering for these programs.
Though the SRA may collect registrations and fees
for these leagues, we have NO representation with respect to governance.
It is your responsibility, when registering for an elite program to be sure
that you are comfortable with the avenues available to you for resolution,
should an issue arise. Do your homework!
Members of Southdale or anyone else having a complaint shall submit
their complaint in writing to the Convener or Director involved.
Convener or Director shall review the submission, contact all parties involved,
suggest a remedy and if necessary, make recommendations or obtain an opinion
from the SRA Board. The Convener or Director shall respond to the
concerned individual within 14 days of receipt of a written concern. This
response will confirm receipt of the inquiry and provide a timeline for a
formal response with respect to the inquiry. The Convener/Director will
provide the SRA office with copies of the written concern and his or her
response made within 14 days. The SRA office will maintain these communications
in the appropriate file.
situation and/or suggested remedy remain unsatisfactory, the individual is
welcome to address the SRA Board directly. Contact the SRA office in
writing at least 7 days prior to a regular meeting to be put on the agenda for
the next available meeting. Check with the office for the next meeting
time. The Board will hear the submission, conduct an investigation if
necessary and make recommendations with respect to the issue that are binding
Sports include sport activities with the intent
to provide a healthy, competitive team sport experience without the formality
of a traveling or tiered system. Sports also include competitive/traveling programs that are tiered, formal try-out based
programs. The SRA delivers sports programs under the auspices of Winnipeg
Minor Hockey Association, Winnipeg Ringette League, Winnipeg Youth Soccer
Association, Winnipeg Minor Baseball Association, Softball Manitoba and
Winnipeg Minor Basketball Association among others. In the case of these
programs, the SRA follows the sport authority's guidelines and rules. Depending
on the organizing body SRA may:
· select teams;
· arrange for and provide coaches and managers;
· provide a venue for competition;
· provide uniforms.
Each individual Sport Convener is responsible
for developing and maintaining (updating) their appropriate Sports’ Handbook
approved by the Board of Directors, and will include:
- This Policy Manual
- Coaches Selection Process
- Player’s Selection Process
- Coaches Evaluation Process
- Player’s Evaluation Process
- Parent/Guardian Communication Process
Handbooks shall be made available in the SRA
2.4 Amalgamations Policy
Any team sport requires a minimum and/or
ideal number of players to make a team viable. Depending on the sport,
governing body and number of registrants we have at SRA amalgamations with
other community clubs may be required to field a viable team.
SRA Conveners will handle amalgamations with other
Clubs. Their first priority will be to keep as many Southdale players
(living within the catchment area) together as possible, keeping in mind the
opportunity to field a competitive team as a whole. Conveners will make
every effort to provide Southdale players and parents with as much notice as
possible that an amalgamation is imminent. As registration numbers are
determined and premier team selection is finalized, there may not be much time
to provide such notice.
A transfer is
the movement of a player or family from one community centre to another.
There are two types of transfers: necessary and requested.
A necessary transfer is one where a player
or players need to be transferred to/or from Southdale to make up a viable team
roster. In such cases these transfers are undertaken within the
parameters of an amalgamation and/or the specific transfer rules of the
sporting authority. In this case, the SRA Convener will make every effort
to keep as many Southdale players together as possible. Often, new and
growing sports have less rigorous transfer guidelines in order to foster growth
of the sport through creation of viable teams.
A necessary transfer is approved by the SRA Convener
of the sport in question as part of his or her duties with respect to
amalgamation and roster finalization and in keeping with the transfer policies
of the sporting authority.
A requested transfer is one where an
individual or family approaches a Convener or the Board with a request to play
out of another Community Club or come from another Community Club to compete
out of Southdale.
Typically, a requested transfer is denied unless
there are extenuating circumstances. Such a request is generally reviewed
by the Convener who may consult with his/her SRA Board Director.
A requested transfer must be approved by:
1. The Convener of the sport in question;
2. The SRA Board Director to whom the Convener
3. The President (or designated authority) of the Club
to which the party is transferring.
In the event a Convener is required to handle a
transfer of a family member, such a transfer must be treated as a requested
transfer and must have the approvals noted above.
For further information about transfers
review the Family Transfer Policy of the GCWCC on their website www.gcwcc.mb.ca
2.6 Ice Rental Policy (Revised July 24, 2017 to remove Tournament notes)
The criteria for indoor ice allocation at
Southdale Community Centre include:
Fees are set from time to time by
the SRA Board of Directors.
Ice is Assigned in Following Priority
1. Southdale Programs and Events
2. District Hockey and Ringette
3. High School, AA, AAA, Junior
4. Adult Rentals
5. Casual Rentals
Ice Allocation Policy
Ice allocation for Southdale Hockey and
Ringette Programs will be determined by the number of Southdale participants
per program. Hours available will be from season start to season end. This does
not include tournaments in this time frame.
Ice will be allocated once registration
numbers are known and will be based on total hours available for the season.
Hockey 500 registrations 77%
Ringette 150 registrations 23%
Total 650 registrations 100%
Season total of ice available:
weeks x 35 hours per week = 525 hours
Hockey 404 hours
Ringette 121 hours
2.7 Tournament Policy (Added July 24, 2017)
to hold a tournament at SRA are to be submitted to Arena Manager and must
include the requested date(s) and number of ice rental hours required. Arena Manager, in consultation with the Board
of Directors if required, will confirm or deny the request based on facility
SRA reserves the right to request
a 25% deposit for allocated tournament ice.
Allocated ice not required must be
returned to Arena Manager, in writing, no less than seven (7) days prior to the
start of the tournament and may not exceed 25% of allocated hours. Schedule must be submitted to Arena Manager
as soon as determined in order to facilitate dressing room assignments.
A secure tournament office will be
provided for tournaments with significant ice rental, at the discretion of management,
if facility demands allow. Access to
this room will be granted no sooner than three (3) days prior to the start of
the tournament. If other major events
run concurrent to tournament, use of this room may not be exclusive. Consideration will be given for a single
complimentary use of the meeting room for pre-tournament preparation, if
facility demands allow. Other room usage
is not included with tournament ice rental and available for rent at request. Office supplies and services (including printer/photocopier)
are not provided by SRA.
Outside food and drink may be
brought into the facility for tournament needs, with approval from
management. These items would be for
giveaway purposes and cannot be sold in competition with canteen. All tournament vendors/placement must be
approved by management and not compete with any business in the facility.
2.8 Helmet Policy (Revised Oct 10, 2017)
accordance to City of Winnipeg guidelines, SRA strongly recommends the use of a
proper fitting, CSA-approved helmet with a face mask for all age groups.
2.9 Heat and Humidity Policy
primary objective of the SRA is to provide as safe an environment as possible
for our players, coaches and fans. Consistent with this objective, the
following HEAT/HUMIDITY GUIDELINES apply:
Parents/Guardians are strongly urged throughout the day to insure that players
are adequately hydrated before coming to practice by drinking water or sports
drinks designed to replace electrolytes. Drinks containing caffeine are
No SRA Outdoor Activities shall take place if the heat/humidity index is 41
or above. When the heat/humidity index reaches that level all activities
are suspended for a minimum of 30 minutes and cannot resume until the
heat/humidity index returns to a lower level.
If the heat/humidity index is 38-40, outdoor activities are limited to
practice in cloth gear only (pants and T-shirts). Water breaks must be provided
no less than every 15 minutes and players will be allowed to get water at any
time. Frequent breaks should take place to allow the players to cool off.
Coaches are encouraged to use cool towels to cool down players at least once
per hour. Practices will be reduced to no more than 90 minutes in duration.
If the heat/humidity index is 35-37, practice and games in full gear
will be allowed, with frequent water breaks no less than every 15 minutes and
players will be allowed to get water at any time. Frequent breaks should take
place to allow the players to cool off. Coaches are encouraged to use cool
towels to cool down players at least once per hour. Practices will be reduced
to no more than 90 minutes in duration.
If the heat/humidity index is 32-34, 5-10 minute rest breaks should be
taken every hour, water breaks every 15 minutes, and players should be under
careful supervision from coaches and trainers. Practices will be the regularly
scheduled not to exceed 120 minutes.
If the heat/humidity index is 28-31, players will be watched closely by
coaches for any heat distress and frequent water breaks will be taken.
The consequences of heat exposure can be Heat Exhaustion and/or Heat Stroke.
Heat exhaustion usually occurs after prolonged exposure to heat and/or heavy
exercise in the heat resulting in increased loss of body fluids through heavy
The signs of heat exhaustion include Clammy, pale skin; Sweating; Dry mouth;
Tiredness (fatigue); Headache and or dizziness
How is heat exhaustion treated?
Children suffering from heat exhaustion need to be removed from the heat
immediately and given water to drink and cool compresses on their skin.
Fortunately, heat exhaustion is not life threatening, and will resolve with
rest, fluids and cooling down.
Heat stroke is a very dangerous and a potentially life threatening form of heat
stress or injury. The body is so overwhelmed by the heat and humidity that it
loses the capacity to sweat. This results in very high body temperature which
in severe cases can actually cause brain damage and tragically, even lead to death.
The signs of heat stroke include: Very high body temperature (103 degrees-F or
higher); Hot, red and dry skin; Absence of sweating; Deep or shallow breathing;
A weak pulse rate; Confusion or hallucinations; Seizures; Loss of consciousness
Heat stroke can occur suddenly
and is an emergency requiring immediate medical attention.
2.10 Bingo Policy
A Bingo Coordinator is appointed by the SRA
Board of Directors.
Bingos shall be conducted in accordance with
all Manitoba Gaming Commission rules and regulations.
The Bingo Coordinator is accountable to the
SRA Board of Directors through the Director of Fundraising and Communication.
The Bingo Coordinator shall be responsible
for bingo operations including:
- establishing procedures as
required to recruit and place volunteers;
- set up, run and knockdown for
- administer appropriate
financial procedures (cash handling, bill payment, etc.) and related records;
- liaise with the SRA Board of
Separate bank accounts for bingo operations
must be in the name of the SRA (e.g. Southdale Recreation Association Bingo
Account) and requires a banking resolution which identifies any two of the
following as signing authorities on the account: Bingo Coordinator, SRA General
Manager, SRA Treasurer, SRA Director of Fundraising and Communication.
Bingo proceeds shall go to the SRA: to be split
40/60 between SRA Equipment and SRA Expansion Program.
Mandated by the City of Winnipeg and guided by the General Council of Winnipeg
Community Centres (GCWCC) to provide facilities and related programming and
sport activities for the people in the community, the SRA is governed by a
Constitution and By-Laws.
SRA is governed by a constitution which sets
out the purpose, objectives, governmental powers of the Members, Board of
Directors, and Executive Committee, and provides overall direction how the
business and other affairs of the SRA shall be conducted.
The Constitution is a separate document that is approved by the Members
at annual or special meetings of the Membership. It is not part of this Policy
Manual. It can be located in the SRA office or on the SRA website.
SRA is further governed through By-Laws which
set out more specific governance requirements for SRA.
The By-Laws is also a separate document that is approved by the Members
at annual of special meetings of the Membership. It is not part of this Policy
Manual. It can be located in the SRA office or on the SRA website.
3.3 Board of
Board of Directors meetings are to be held
In addition to the powers and
responsibilities of Directors as set forth in the Constitution and By-Laws:
- Directors are to submit written reports prior to
Board meetings. Written reports shall at a minimum contain a brief update of
activities since the last report.
- Each Director is responsible to keep accurate and up
to date information on file and that information should be considered the
property of SRA and shall be relinquished upon request or within fourteen (14)
days of change of Director.
- The General Manager also submits a written report to
each Board meeting.
Volunteers Make the
SRA strives to recruit, screen, train and place, orient, recognize, appreciate,
and manage performance of volunteers as outlined in the GENERAL COUNCIL OF
WINNIPEG COMMUNITY CLUBS “Building Volunteer Organization” guide booklet.
The SRA delivers successful recreational
programming in large part because of the dedication and perseverance of our
volunteer coaches, managers, officials, projects & events volunteers, conveners
and members of the Board. Here is how you can get involved.
Coaching and Managing
order to coach or manage a team, submit your name to the Convener responsible
for that sport. General rules that apply include:
- Coaches and Managers shall be required to clear a
Criminal Record and Child Abuse Registry search in order to participate.
The search record is to be submitted and then retained on record in the office
of the General Manager. SRA shall
reimburse the fee to obtain the search record upon presentation of the search
record and proof of payment (receipt).
- Coaches and Managers shall take training or
certification to coach, manage or act as a trainer/safety person as required by
the applicable sport governing body. SRA will pay the cost of any first
level certification program once you've successfully completed it. You
have to be coaching/managing/training a current team at Southdale, have paid
for the course and have supplied the receipt and proof of completion to the
office for reimbursement.
of sporting events requires appropriate certification in accordance with the
requirements of the applicable sport governing body.
- Sport Manitoba is one of the best resources for
details on official accreditation.
- The sport Convener and SRA office can also assist
you in obtaining the necessary certifications.
- Most officiating roles are paid positions; with the
governing body setting the wage. Officials can be paid by leagues,
individual community centers and teams or tournament organizers depending on
which is responsible for the program. SRA will pay officials directly only for
recreation league activities we host and tournaments we may hold.
are responsible for the overall organization of one particular sport or portion
of a sport. For example, we have a soccer convener that administers our
overall soccer program, with boys and girls soccer conveners reporting to the
The Convener of any sport is responsible for:
- overseeing the SRA program of that particular
- recruiting and screening coaches and managers
(including obtaining proof of certification and criminal record and child abuse
- working with other Community Centers on
- acting as a first responder for issues and concerns
related to the program;
- reporting to their Director.
responsible for the overall organization of a group of like sports and/or activities
within the SRA. Conveners for sports report to their respective Director.
Currently there are Director Positions for ICE SPORTS, FIELD SPORTS, PROGRAMS,
FUNDRAISING & COMMUNICATION, DIRECTORS AT LARGE (max 2). Directors are
- preparing (with the assistance of the SRA Office)
and maintaining a current budget for their assigned sports and programs;
- supporting their Conveners in managing issues and
- reporting to the Board on a regular basis; bringing
forward the unresolved matters for consideration
Conveners and Directors volunteer for their
positions or are recruited by the Board. An individual interested may
submit his or her name to the SRA office or a Board member. The Board
will review all interested candidates and make a recommendation for the Annual
General Meeting held in June of each year.
Board oversees the operation of the SRA with the intent of providing
recreational programming that meets the community's needs and wants within its
by-laws and constitution of and those of the sporting bodies we represent or
are a part of.
The SRA and its programs cost in excess of $1,500,000
per year and require the regular, attentive participation of an enthusiastic
Board. Board membership is not an onerous task, but requires a desire to
maintain and grow the programming we offer to the families and individuals in
the Southdale catchment area.
Board positions are as listed in the Constitution
and By-Laws. Board members include the Directors described above. Board
positions are elected positions with varying terms. A copy of the Club
constitution and by-laws is available for review from the SRA office or on the
SRA website. These documents contain the details on board positions and
Members may make the SRA Executive aware of their intent to stand for
the next election in writing at any time during the year. They will then
be added to the slate of candidates that will be presented at the June Annual
General Meeting. The second way to run is to attend the June Annual
General Meeting and be nominated from the floor.
The General Manager reports through the President to the Board of
Directors. All other employees are supervised by the General Manager.
Manager and other employees of SRA are there to ensure that the structure is in
place to safely run the programs we, as a community, decide we require.
They will take registrations, advise as best they can on suitability of
programs, provide you with the right contact for further information on any
program or sport and convey notice of a concern to the Board.
including the General Manager can not approve transfers, change team
assignments, or waive fees.
Employees provide the
facility management and office administration that make our programs
possible. Running the programs is the collective responsibility of the SRA
volunteer coaches and managers, Conveners and the Board of Directors.
Policies pertaining to employees of the SRA are contained in a separate
document referred to as the EMPLOYEE
HANDBOOK. The policies in this handbook are approved by the SRA Board of
Directors and administered by the General Manager. The Employee Handbook is
available in the SRA office.
3.6 Conflict of Interest Policy
staff shall conduct themselves consistent with the Volunteer/Staff Code of
Conduct provided by the General Council of Winnipeg Community Centers (GCWCC).
Specific to SRA:
volunteering for SRA are encouraged to do so as a way to support their
community. Volunteering as a means of advocating for personal gain is
discouraged and specifically not permitted under this policy. Volunteers who
insist on personal privileges or perks as a result of their appointment shall
be removed from the position and denied perks.
shall be compensated in accordance with pay rate and employee benefit policies
in the SRA Employee Handbook and shall not be entitled to other personal
privileges or perks as a result of their position.
Examples of perks and
personal privileges not available to volunteers and staff include but not
or reduced fees for activities and sports
to best/better ice or field locations and times,
booking or fees for facilities such as social/banquet hall
of applicability to any other SRA policies
4.1 Budgeting Policy
The Board will
set a budget annually.
will oversee the budget process and give direction to the Directors and
Conveners as required.
Each Director will submit a budget for each sport or program (revenues and expenses),
which are anticipated for the upcoming year. E.g. registration fees, equipment and uniforms, supplies, coaching
clinics and miscellaneous expenses. Also
to be included is a break down of each age category and the approximate number
Each Convener works with every team
manager to prepare and submit a budget for their
sport or program. this is to include fundraising as well as fees and expenses.
Parents are to receive a copy of the budget and final accounting at the end of
the season. These budgets are provided to the respective Director.
- There cannot be a deficit.
- Breakdowns of revenues and
expenses are necessary, with, as much detail is possible.
- No surpluses shall be carried
- Money is not to be spent until
the budget is approved. Ideally money should not be spent until there are
revenues to cover the expense.
- All SRA expenses including
large projects are to be included in the budget.
- Each sport and program budget
is to include any approved SRA administration and overhead fees.
- Explanation is required as to
how the individual sport or program registration fees were determined. Past fees and other club fees should be
4.2 Financial Reporting Policy
transactions shall be properly recorded, maintained and reported in accordance
with the Standardized Financial Reporting and other related guide booklets of
- It is
the responsibility of the General Manager to oversee the record keeping
and reporting for financial information.
- It is
the responsibility of the Treasurer to provide direction on the proper
recording and reporting of financial transactions and to approve of reports
prior to submission to the Board of Directors.
shall provide and explain income statements and balance sheets to the SRA Board
of Directors on a monthly basis that includes all the accounts of the SRA. The
income statements shall include the financial activity for the month and for
the year to date that compares financial results to the approved budget.
together with the General Manager shall ensure that all monthly and annual
financial reporting requirements by the GCWCC, the City of Winnipeg, lending
agencies, and so on are met.
4.3 Cash Receipts Policy
When monies are received for any SRA
activity, a receipt shall be provided to support the transaction.
- The receipt will indicate
method of payment (whether cash, cheque, bank or credit card), what the payment
is for, and the date and amount of payment.
- Distribution of the two-part
receipt will be: one copy to the payer, one retained in the SRA office under
supervision of the General Manager.
- Exceptions shall include small
cash transactions including bingo and canteen purchases and payments at various
events or other special fund raising activities.
A schedule of all ice, hall and room rentals
shall be maintained by the General Manager and distributed to the Board of
Directors at least monthly.
- Receipts for rental payment can
be reconciled to these schedules, by virtue of each deposit and/or final
payment being accounted for and in the schedule.
At SRA Payments can be made by Interact,
Visa, MasterCard, Personal Cheque or Certified Cheque and Cash.
- Cheques are to be made payable
to Southdale Recreation Association.
- Any person writing a
Non-Sufficient Funds (NSF) cheque to the SRA will be required to make all
further payments in MasterCard, Visa or certified cheque. An administration fee
equal to current bank charges will be charged for all NSF cheques.
4.4 Purchasing Policy
Each SRA Director together with the General
Manager and within their approved annual budget, is authorized to commit funds
to support the programs, provide the services and maintain the facilities
within their current domain of responsibility.
- All purchases shall be
coordinated by the office of the General Manager.
o Conveners may investigate
products and services they may require for their sport/activity but shall not
initiate purchases on their own with the following exception:
o Purchases that are emergency in
nature may be made by a Director but are not to exceed $100.00.
- Any purchase made for more than
$2,000.00 shall require three quotes from authorized suppliers before Board
- Purchases of more than
$5,000.00 shall require 3 written quotes and require approval of the Board of
Directors prior to purchase unless specifically itemized in the approved budget
of the SRA.
Expenditures beyond the current year’s
approved budget require approval of the Board of Directors.
All financial documents and contracts shall
carry a minimum of two (2) signatures either, the General Manager and one
Executive Committee Member or (2) Executive Members.
Suppliers play an important role in
day-to-day operations and have always been a vital link within our community. SRA
expects to receive quality goods, service and reasonable prices, but in turn,
the suppliers should expect to receive accurate payment within the terms of
4.5 Fundraising Policy
All fundraising events done in the name of Southdale
Recreation Association must comply with the following rules. Anyone fundraising without the approval of
the Board of Directors will be subject to discipline.
- Any SRA
sport team, program, etc. fundraising in the Name of the SRA must receive
written approval from SRA Executive/Board for ALL fundraising events
prior to the event being run.
of such fundraising, outlining the event, the purpose of the event and the method
of accountability must be recorded in the SRA minutes.
fundraising income must be
remitted to the SRA Treasurer (or designate) and deposited in the SRA
account. The SRA Executive/Board of
Directors will determine how the funds will be disbursed i.e. payment upon
receipt of invoices related to the event. The SRA may agree to advance monies in order that the group may operate
their event. Accountability of the
advance must be received before further funds are released.
fundraising events must be reported to the Community Centre Treasurer within 14
days of the completion of the event. Each report must have two signatures of verification. Copies of all events must be kept on file
and forwarded to the City of Winnipeg License Branch with the yearly
Civic Charities Report due on February 28 of each year.
for events that are not covered under the Civic Charities permit (i.e. tag day,
raffles) require a City of Winnipeg Permit or License, must be obtained from
The City of Winnipeg Licensing Services Branch and must be
accompanied with a letter stating the board’s approval of the event. The letter must be written on SRA stationary
and signed by an authorized executive member. The letter should identify the name of the person authorized to obtain
the permit, the team/committee that will be running the event, description of
the fundraising event, dates of the event and the purpose for which the event
is being held.
written financial report of the event shall be submitted to the SRA at the
next regular Board Meeting. These reports must be kept on file as they
may be required if the License Branch wishes to perform an audit on the SRA’s
fundraising activities. As per SRA By
Law, SRA is required to keep the reports on file for a period of five years.
4.6 Donations Policy
The Southdale Recreation Association is
partially funded by the City of Winnipeg. However, each year SRA must rely on
fundraising and donations in order to continue to meet the needs of our
Donations which qualify for a charitable donation for income taxation
purposes may be made to the Southdale Recreation Association.
Members of the community and general public interested in making a
donation to SRA are invited to contact the SRA General Manager who will assist
with arrangements for donating.
There are numerous forms of donations that can be made:
- Direct donation of money is the most common
- SRA also accepts gifts on behalf of a loved one and
of course as part of your own personal estate plan.
o Estate gifts, which can be of any amount, are
received after a donor’s lifetime. Support can take several forms, such as the
BEQUESTS, where Southdale Recreation Association is the beneficiary in your
LIFE INSURANCE, where Southdale Recreation Association is the beneficiary of a
current policy or new policy purchased with Southdale Recreation Association
named as owner and beneficiary.
PUBLICLY TRADED SECURITIES, with a donation of stocks, bonds, mutual funds, and
segregated funds (as part of an estate or gifted during a person’s lifetime).
Anyone wishing more information about planned giving opportunities,
please call the SRA General Manager at 257-6171.
PLANT AND OPERATIONS
5.1 Hours of
SRA strives to be open seven (7) days a week
all year. There are however some holidays when the Centre is closed.
SRA hours are normally 8 am to 10 pm. This is
also subject to the needs of the community. For example, some activities
occasionally begin at 6 am. Other activities may extend on occasion past 10 pm
including socials. The Centre may occasionally reduce its hours when no
activities are scheduled or as otherwise required.
There shall be a fire safety
plan in effect at all times. The fire safety plan shall be approved by the
Board of Directors and administered by the General Manager and shall consist
- a fire evacuation plan
- staff and volunteer training
- fire evacuation practice drills
- effective signage for
- an annual compliance audit and
related report to the Board of Directors
and Risk Management Policies
SRA’s insurance requirements are provided
through the City of Winnipeg’s comprehensive insurance policies and include the
party liability coverage
insurance, including a tenant liability clause (if appropriate)
and Director’s liability coverage and,
coverage to recover losses resulting from errors of commission and or omission.
Managing and Reporting
Risks and Incidents Policies
Any planned activity that is not
normally part of SRA’s regular activities, and which has a risk component, must
be reported by the applicable Convener or Director to the General Manager not
less than ten working days prior to the commencement of the event.
All unplanned occurrences including accidents,
property losses, injuries, and potential third party incidents must be reported
immediately to the General Manager. The General Manager is responsible for
reporting any risk and claims to the City of Winnipeg as required by the City
of Winnipeg’s insurer.
The General Manager shall be responsible for reducing
the cost of personnel losses to both the individual and the SRA by providing
employee claims administration, training, and education.
shall maintain appropriate personnel insurance coverage including Worker’s
Under no circumstances may a sport or other program or
any other unauthorized individual, initiate a claim or agree to a settlement or
an action, on behalf of the SRA.
Personal Safety and
Property Protection Policies
It is the responsibility of parents,
managers, coaches, and conveners to ensure that participants are adhering to
all rules and regulations of the activity in which they are participating.
It is the responsibility of all visitors to SRA to
adhere to all rules and regulations in effect from time to time as communicated
to them by SRA via verbal, written, posted signs or other communication.
SRA shall ensure it communicates all rules and
regulations in effect so as to prevent injuries and accidents.
SRA does not assume any responsibility for damage
caused by participants to neighbouring properties.
SRA does not assume any
responsibility for loss of damage to personal property of any participants or
5.5 Lost and Found Policy
items found and turned in to the SRA office shall be handled as follows:
Items for which the owner can not be identified
and found item in this category shall be documented in a log in the SRA office.
Items shall be kept for 90 days. If still unclaimed, it becomes the property of
SRA. Examples of items in this category include:
devices (lap tops, IPads, etc)
similar items to above
Cards, Driver’s Licence and Similar Items for which the owner can be identified
and found item in this category shall be documented in a log in the SRA
offices. A reasonable attempt shall be made to contact the owner of such items.
The items shall be held for 30 days, after which staff will dispose of the
which may be a health, safety or security concern shall be discarded
found clothing is placed in a Lost and Found Box located in a central location
within the community center. Patrons are encouraged to search this box for
lost and found item is returned, a patron must give a detailed description and
staff must verify the description matches the item in the lost and found
5.6 Key Control Policy
Smoking is not permitted in or on any
SRA property in accordance with the City of Winnipeg No-Smoking By-Law.
Equipment and Furniture Policy
No equipment or furniture (tables, chairs,
etc.) is to be given out without an equipment agreement form to be signed by
the recipient/parent and kept on file by the respective Convener or Director.
Participants not returning equipment within
30 days from termination of program or other prescribed time will be charged
the replacement cost of the equipment.
Post-dated cheques to cover the cost of SRA uniforms/equipment
are to be given to the coach at the beginning of the season and forwarded to
When the uniform/equipment is returned at the
end of the season, the un-cashed cheque will be returned.
- Post-dated cheque security deposit
for any sport uniform will be decided by the appropriate program Convener.
SRA’s colors are blue, red and white and all
SRA uniforms shall display the SRA logo. All SRA sport teams shall wear
Southdale uniforms or Southdale sponsored uniforms bearing the name/logo/colors
of the SRA and the sponsored uniforms remain the property of SRA.
provides a Canteen and Vending Machines to ensure food and beverages are available
to patrons. SRA’s goal is to provide a balance of healthy choices and personal
choices for patrons.
vendor is permitted to sell food or beverages on the SRA property without the
express written consent of the Board of Directors.
Beverages for Socials is provided under the Manitoba Liquor Control Commission
license granted for each event.
5.11 Socials Policy
Director responsible for socials, together with the General Manager shall
provide the Board with regular reports on socials.
The following rules shall apply for Socials
- Socials are booked and staffing
assigned through the SRA office.
- The number of staff at a social
is determined by the hall rental contract between SRA and the renter.
- Responsibilities of the social
staff and renter are set by the SRA hall rental contract.
- Social staff are required to
take the MLCC course “Serving it Safe” and must know their responsibilities as
set out by the Manitoba Liquor Control Commission.
- Social staff will dress in a
manner appropriate to the event.
- A non-refundable deposit will
be paid upon booking the hall.
- A damage deposit, dated the
date of the social, is required at time of booking. If there is no damage, the cheque will be
returned to the renter or destroyed. If damage occurs, the cheque will be
- All monies for a social must be
paid in full before the event. Social
staff are not responsible for collecting payments.
- An invoice for social services
must be filled out and submitted to the general manager. Invoice amount is
determined by the size of the event.
- Payment for social services
will be processed in the cheque run following receipt of the invoice.
- The hall rental agreement is
reviewed annually by the general manager to ensure fees and services provided
match the market conditions.
5.12 Room Usage Policy
other SRA sponsored or supported groups are entitled to use the meeting rooms or
gym free of charge for purposes of group meetings, clinics, dry-land/in-door
practices, small (non- alcohol) social events (e.g. wind-ups, potlucks) under
the following conditions:
must be booked at minimum 24 hours prior to the event (by contacting the SRA
are booked on a first come first serve basis. Room blocking Is not permitted
must be left in the condition found. Messes and damages shall result in no
longer having access to rooms and charging for repairs.
are to be locked when leaving
keys assigned must be returned. SRA may require vehicles keys be held in trust
until room keys are returned.
excludes bingos and socials.
5.13 Parking Policy
parking for its patrons free of charge.
SRA may from time to time
offer parking to non-patrons if this does not interfere with the needs of
patrons. Non-patrons shall be required to pay for parking (example, students at
J.H. Bruns M-F days)
All parkers are expected to
obey all signage and park only where designated (and between the lines).
SRA will have vehicles towed for parking in fire lanes or other no
parking or restricted parking stalls/areas.
SOUTHDALE RECREATION ASSOCIATION
6.0 HARASSMENT POLICY
is committed to providing a sport, volunteer and work environment where all
individuals are treated with dignity and respect. Everyone has the right to participate and
work in an environment that promotes equal opportunities and prohibits
member of this organization has a responsibility to not engage in, condone, or
ignore harassing behaviors. Any member
who believes that another member is experiencing harassment is encouraged to
notify the appropriate authorities as designated in the Policy.
is a form of discrimination and it is against the law. Harassment is prohibited by the Canadian
Charter of Rights and Freedoms, the Manitoba Human Rights Code and the Manitoba
Occupational Health and Safety Act.
is committed to providing a sport environment free of harassment on the basis
of race, nationality, ethnicity, colour, religion, creed, age, gender, sexual
orientation, marital status, disability, being in receipt of public assistance,
or a pardoned conviction.
is a form of discrimination, and refers to conduct based on a prohibited
ground, that creates an insulting, intimidating or humiliating environment
which the perpetrator knew or ought reasonably to have known would be
can take many forms. It may be verbal,
physical, visual or psychological. It
can include but is not limited to:
or verbal abuse or threats;
display of racist, sexist or other offensive material;
- Unwelcome remarks, jokes, comments,
innuendo, or taunting about a person’s looks, body, attire, age, intellectual
ability, race, religion, gender, or sexual orientation;
or other suggestive, obscene gestures;
paternalistic, or patronizing behavior, which undermines self-esteem,
diminishes performance, or adversely affects working conditions;
- Practical jokes, which cause awkwardness
or embarrassment, endanger a person’s safety, or negatively affect performance.
- Unwanted physical contact, including
touching, petting, pinching, or kissing;
- Unwelcome sexual flirtations, advances,
requests, or invitations;
- Physical or sexual assault (sexual or
physical assault are criminal offenses and the appropriate police authorities
should be contacted).
policy applies to all employees, directors, officers, volunteers, coaches,
athletes, officials, and members of the SRA. The SRA encourages the reporting of all incidents of harassment,
regardless of who may be the offender.
Policy prohibits harassment that occurs during the course of all SRA business,
activities, and events, such as tournaments, clinics, practices, social events,
person who experiences harassment is encouraged to make it known to the
harasser that the behavior is unwelcome, offensive, and contrary to this
confronting the harasser is not possible, or the behavior continues, a person
may wish to inform the SRA President who can speak informally to the alleged
harasser as a means of resolving the problem, and who can provide you with
11.4.2 Formal Options
informal options are inappropriate or unsuccessful, an individual can file a
formal written complaint with the SRA Executive Committee.
WITH A COMPLAINT
SRA recognizes the interests of both complainant and respondent in keeping the
matter confidential, except as necessary to investigate and resolve the
SRA shall not disclose to outside parties the name of the complainant and respondent,
or the circumstances giving rise to a complaint, unless such disclosure is
required for a disciplinary or other remedial process.
investigation shall be undertaken within 14 days. The alleged harasser will be notified
immediately upon receipt of the complaint.
the complainant and respondent will be interviewed, along with any other
individuals who may have information relevant to the situation.
the investigation reveals evidence to support a complaint of harassment, the
harasser will face appropriate discipline. The following options, singly or in combination, may be considered
depending on the nature of the harassment:
- Verbal apology;
- Written apology;
- Letter of reprimand from the SRA
- Referral to counseling;
- Removal of certain privileges
of membership or employment;
- Demotion or pay cut;
- Temporary suspension with or
- Termination of employment or
- Expulsion from membership.
the case where the harasser is under the 18 years of age, they are considered a
minor; therefore their parents/guardians will be notified and will be required
to become involved in the process.
to the complainant will also be considered, including reimbursement for lost
wages or registration fees, transfer to a new coach or supervisor, etc.
false accusations can have serious repercussions on innocent individuals, the
willful misuse of this Policy may also be grounds for disciplinary action
ranging from a reprimand, membership revoke or dismissal.
the investigation results in a finding of harassment, any documentation will be
placed in the personnel or membership file of the respondent. Unless the findings are reversed upon appeal,
this documentation shall be retained for the period of 7 years.
the investigation does not result in a finding of harassment, a copy of the
documentation will be retained in SRA files which are kept strictly
confidential with access restricted to the SRA Executive Committee.
against any individual for reporting harassment, providing information or
associating with someone who has filed a complaint or participated in an investigation
will not be tolerated and will be treated as harassment.
11.5.6 Appeal Process
complainants and respondents can appeal a decision on the grounds that
procedures were not followed; investigators were biased in their review of the
situation; or the investigation was inadequate.
intent to appeal must be made in writing, within 14 days of the decision, and
include the grounds on which the appeal is being made. Persons named above for registering formal
complaints will receive the appeal, assess its merits and make a decision
whether to proceed within 14 days of its receipt.
this Policy, every person constitutes to have the right to file a complaint
with the Human Rights Commission, or if appropriate, to pursue criminal charges
with the Police.
A HARASSMENT COMPLAINT
SRA will implement and administer the Harassment Policy. The SRA President may wish to consider
implementing a committee composed of individuals who will fulfill the following
a leadership role in discouraging and preventing harassment from occurring.
information and support to individuals who are experiencing or have experienced
accurate information available to all individuals involved in the SRA about the
Harassment Policy and Procedures.
informal harassment complaints and attempt to resolve the situation to the
satisfaction of the parties involved.
formal harassment complaints and ensure that cases are satisfactorily resolved.
initially meeting with the complainant, the following information should be
for pursuing an informal resolution of the complaint.
right to lay a formal written complaint under this Policy when an informal
resolution is inappropriate or not feasible.
availability of counseling and other support.
confidentiality provisions of this Policy.
right to be represented by a person of choice (including legal counsel) at any
point in the complaint process.
right to withdraw from any further action in connection with the complaint at
any stage (even though the organization may continue to investigate the
options for seeking resolution via the Human Rights Commission, or the police.
11.7.1 Informal Complaint Procedure
complaints are those complaints which are brought to General Manager or Board
of Directors attention, but which are not written and do not necessarily result
in an investigation.
procedures are often an effective and less costly means of dealing with less
serious harassment situations.
the alleged harasser is not named, you may offer to handle the complaint by arranging
for educational sessions or the distribution of informational materials. This could include conducting a workshop;
showing a video; inviting a guest speaker in to make a presentation; discussing
your policy at a meeting.
the alleged harasser is named, he or she must be informed of the concern and be
provided with an opportunity to respond. In this case, you may offer to handle the complaint by arranging for:
discussions with the complainant, and the respondent.
to the agreement of both parties, a meeting between the complainant and the
respondent. The meeting should be
conducted by a mutually acceptable individual and allow the complainant and the
respondent to address concerns about one another’s behavior. The facilitator
may be someone from the SRA Executive Committee or designate.
any point in the informal process, either the complainant or the respondent can
choose to proceed with an investigation as part of the formal complaint
11.7.2 Formal Complaint Process
formal complaint is written and signed by the complainant. It should contain the following information:
and work addresses and phone numbers.
of complaint, i.e. grounds on which harassment is being claimed.
of complaint, i.e. description of behavior or incidents, what was said or done,
circumstances surrounding incident and names of witnesses.
a formal complaint has been received it is essential to respond in a timely
manner, i.e. within 14 days.
iii) The alleged harasser is to be officially notified upon being
named in a harassment complaint.
11.7.3 Conducting an Investigation
responsible for investigating the complaint should be impartial and therefore,
should not have a significant personal or professional relationship with either
the complainant or the respondent. In
some cases, it may be appropriate to arrange for an outside person to conduct
investigator should do the following:
the complainant, the alleged harasser and potential witnesses.
notes during every interview.
whether others have experienced similar problems.
confidentiality, as much as possible.
a written report.
iii) Within 14 days of having received the complaint, the
investigation shall be completed and a report prepared and presented to the SRA
designate, as well as to the complainant and the respondent. The report should include the following
summary of the relevant facts.
determination as to whether the behaviors in question constituted harassment.
disciplinary action against the complainant if the complaint is determined to
be vexatious or retaliatory.
11.7.4 Determining Appropriate Disciplinary Action
determining appropriate consequences and pro-active measures, the following
factors should be considered:
nature of the harassment.
the harassment involved any physical contact.
the harassment was an isolated incident or part of an ongoing pattern of
nature of the relationship between the respondent and complainant.
age of the complainant.
the harasser admitted responsibility and expressed a willingness to change.
the harasser retaliated against the complainant in any way.
A HARASSMENT COMPLAINT
are a number of details that will be specific to the SRA Executive Committee and
should be considered as a checklist.
- Who will make a final and
binding decision regarding whether or not harassment took place?
- Who will decide what
disciplinary action will be taken?
- Who will implement and monitor
the disciplinary action?
- How long will the material
surrounding the case be kept and where?
- What information, if any, will
be included in an individual’s personal file?
- How will you ensure the
confidentiality is maintained?
- Who will follow-up with the
complainant to ensure that the harassing behavior has stopped and to allow for
any subsequent concerns to be addressed?
the event that a notice of appeal is filed, the SRA Executive Committee shall
appoint an appeal team, of a minimum of two people to review the case.
appeal team shall base its decision solely on a review of the documentation
surrounding the complaint, including the complainant and respondent’s
statements, the investigation report and the notice of appeal.
14 days the appeal shall be completed and a report prepared which outlines
their recommendation. The appeal team
has the ability to uphold the original decision resulting from the
investigation; to reverse the decision of the original investigation; or to
modify the recommendations for disciplinary action or compensation.
7 days, the SRA Board of Directors shall review the report and make a final and
respondent and complainant will be officially notified of the final decision
regarding the appeal process.
For further educational resources on
harassment, there are resource materials such as booklets; pamphlets and videos
provided by Sport Manitoba that are available to the public to order for their
You can also contact the SRA Office for
SOUTHDALE RECREATIONS ASSOCIATION
Purpose of this
1. Privacy of personal information is governed by the Personal
Information Protection and Electronics Documents Act (PIPEDA). This policy
describes the way that SRA collects, uses, retains, safeguards, discloses and
disposes of personal information, and states SRA’s commitment to collecting,
using and disclosing personal information responsibly. This policy is based on
the standards required by PIPEDA, and SRA’s interpretation of these
2. Our organization, SRA, is a community centre in
South east Winnipeg,
and provides recreation services and programs to the families of the Southdale:
- to provide opportunities for wholesome recreation
- to provide opportunities for through which each
individual can achieve personal growth and take part in the life of the
Association and in the Community.
- the facilities of the centre are open to all
residents of Winnipeg
but the centre shall be specifically concerned wit the needs of those residents
residing with the above designated boundaries.
3. Personal information is information about an
identifiable individual. Personal information includes information that relates
to their personal characteristics (e.g., gender, age, income, home address or
phone number, ethnic background, family status), their health (e.g., health
history, health conditions, health services received by them) or their
activities and views (e.g., religion, politics, opinions expressed by an
individual, an opinion or evaluation of an individual). Personal information,
however, does not include business information (e.g., an individual s business address
and telephone number), which is not protected by privacy legislation.
4. The General Manager is the Privacy Officer and is
responsible for the monitoring information collection and data security, and
ensuring that all staff receives appropriate training on privacy issues and
their responsibilities. The Privacy Officer also handles personal information
access requests and complaints. The Privacy Officer may be contacted at the
following address: Southdale Recreation Centre, 254 Lakewood Blvd, Winnipeg,
5. Personal information will only be collected by SRA
to meet and maintain the highest standard of organizing and programming the
activities of SRA. SRA collects personal information from prospective members,
members, coaches, referees, participants, managers and volunteers for purposes
that include, but are not limited to, the following:
a) Name, address, phone number, cell phone number, fax
numbe and e-mail address for the purpose of communicating about SRA s programs,
events and activities.
b) NCCP number, education, resumes and experience for
database entry at the Coaching Association of Canada to determine level of
certification and coaching qualifications.
c) Credit card information for registration at
conferences, travel administration, and purchasing equipment, coaching manuals
and other products and resources.
d) Date of birth, athlete biography, and member club
to determine eligibility, age group and appropriate level of play.
e) Banking information, social insurance number,
criminal records check, resume, and beneficiaries for SRA s payroll, company
insurance and health plan.
f) Criminal records check and related personal
reference information for the purpose of implementing SRA s volunteer screening
g) Personal health information including provincial
health card numbers, allergies, emergency contact and past medical history for
use in the case of medical emergency.
h) Athlete information including height, weight,
uniform size, shoe size, feedback from coaches and trainers, performance
results for athlete registration forms, outfitting uniforms, media relations,
and various components of athlete and team selection.
i) Marketing information including attitudinal and
demographic data on individual members to determine membership demographic
structure, and program wants and needs.
j) Name, address, phone number, cell phone number, fax
number and e-mail address for the purpose of providing insurance coverage,
managing insurance claims and conducting insurance investigations.
6. If a purpose has not been identified herein, SRA
will seek consent from individuals when personal information is used for a
purpose not already consented to. This consent will be documented as to when
and how it was received.
7. Consent is required to be obtained by lawful means
from individuals at the time of collection, prior to the use or disclosure of the
personal information. If the consent to the collection, use or disclosure was
not obtained upon receipt of the information, consent will be obtained prior to
the use or disclosure of that information. SRA may collect personal information
without consent where reasonable to do so and where permit by law.
8. By providing personal information to SRA,
individuals are consenting to the use of the information for the purposes
identified in this policy.
9. SRA will not, as a condition of a product or
service, require an individual to consent to the collection, use or disclosure
of information beyond that required to fulfill the specified purpose.
10. An individual may withdraw consent to the
collection, use or disclosure of personal information at any time, subject to
legal or contractual restrictions, provided the individual gives one week notice
of such withdrawal to SRA. The Privacy Officer will advise the individual of
the implications of such withdrawal.
11. All personal information will be collected fairly,
by lawful means and for the purposes as specified in this policy. SRA will not
use any form of deception to obtain personal information.
Disclosure and Retention
12. Personal information will not be used or disclosed
by SRA for purposes other than those for which it was collected as described
herein, except with the consent of the individual or as required by law.
13. Personal information will be retained for certain
periods of time in accordance with the following:
a) Registration data and athlete information will be
retained for a period of three years after an individual has left a program of
SRA, in the event that the individual chooses to return to the program;
b) Parental/family information will be retained for a
period of three years after an individual has left a program of SRA, in the
event that the individual chooses to return to the program;
c) Information collected by coaches will be retained
for a period of three years after an individual has left a program of SRA, in
the event that the individual chooses to return to the program.
d) Employee information will be retained for a period
of seven years in accordance with Canada Customs and Revenue Agency
e) Personal health information will be immediately
destroyed when an individual chooses to leave a program of SRA.
f) Marketing information will be immediately destroyed
upon compilation and analysis of collected information.
g) As otherwise may be stipulated in federal or
14. Personal information that is used to make a
decision about an individual will be maintained for a minimum of one year of
time to allow the individual access to the information after the decision has
15. SRA may disclose personal information to a
government authority that has asserted its lawful authority to obtain the
information or where SRA has reasonable grounds to believe the information
could be useful in the investigation of an unlawful activity, or to comply with
a subpoena or warrant or an order made by the court or otherwise as permitted
by applicable law.
16. Documents will be destroyed by way of shredding and
electronic files will be deleted in their entirety. When hardware is discarded,
SRA will ensure that the hard drive is physically destroyed.
17. SRA will use accurate and up-to-date information as
is necessary for the purposes for which it is to be used, to minimize the
possibility that inappropriate information may be used to make a decision about
18. Personal information is protected by security safeguards
appropriate to the sensitivity of the information against loss or theft,
unauthorized access, disclosure, copying, use or modification.
19. Methods of protection and safeguards include, but
are not limited to, locked filing cabinets, restricted access to offices,
security clearances, need-to-know access and technological measures including
the use of passwords, encryption and firewalls.
20. The following steps will be taken to ensure
a) Paper information is either under supervision or
secured in a locked or restricted area.
b) Electronic hardware is either under supervision or
secured in a locked or restricted area at all times. In addition, passwords are
used on computers.
c) Paper information is transmitted through sealed,
addressed envelopes or in boxes by reputable courier/delivery companies.
d) Electronic information is transmitted either
through a direct line or is encrypted.
e) Staff are trained to collect, use and disclose
personal information only as necessary to fulfill their duties and in
accordance with this policy.
f) External consultants and agencies with access to
personal information will provide SRA with appropriate privacy assurances.
21. SRA will publicize information about its policies
and practices relating to the management of personal information. This
information is available through this policy, on SRA s web site or upon request
by contacting the Privacy Officer.
22. The information available to the public includes:
a) The name or title, address and telephone number of
SRA s Privacy Officer.
b) The forms that may be used to access personal
information or change information.
c) A description of the type of personal information
held by SRA, including a general statement of its approved uses.
23. Upon written request, and with assistance from SRA,
an individual may be informed of the existence, use and disclosure of his or
her personal information and will be given access to that information. As well,
an individual is entitled to be informed of the source of the personal information
along with an account of third parties to whom the information has been
24. Requested information will be disclosed to the
individual within 30 days of receipt of the written request at no cost to the
individual, or at nominal cost relating to photocopying expenses, unless there
are reasonable grounds to extend the time limit.
25. If personal information is inaccurate or
incomplete, it will be amended as required.
26. An individual may be denied access to his or her
personal information if:
a) This information is prohibitively costly to
b) The information contains references to other
c) The information cannot be disclosed for legal,
security or commercial proprietary purposes;
d) The information is subject to solicitor-client or
27. Upon refusal, SRA will inform the individual the
reasons for the refusal and the associated provisions of PIPEDA.
28. An individual may challenge SRA s compliance with
this policy and PIPEDA, by submitting a challenge in writing.
29. Upon receipt of a written complaint, SRA will:
a) Record the date the complaint is received;
b) Notify the Privacy Officer who will serve in a
neutral, unbiased capacity to resolve the complaint;
c) Acknowledge receipt of the complaint by way of
telephone conversation and clarify the nature of the complaint within three
days of receipt of the complaint;
d) Appoint an investigator using SRA personnel or an
independent investigator, who will have the skills necessary to conduct a fair
and impartial investigation, and who will have unfettered access to all files
and personnel, within ten days of receipt of the complaint.
e) Upon completion of the investigation and within 25
days of receipt of the complaint, the investigator will submit a written report
f) Notify the complainant of the outcome of the
investigation and any relevant steps taken to rectify the complaint, including
any amendments to policies and procedures, within 30 days of receipt of the
30. An individual may appeal a decision made by SRA
under this Policy, in accordance with SRA policies for appeals.
31. For further information individuals may contact the